![]() ![]() This arrangement caused complications for potential switchers from some rival services who lacked an aerial and, at various times, introduced differences into how the ISP’s set top boxes handled the channels. Since launching its current TV service in 2013, BT has used a hybrid model in which subscription channels, such as BT Sport, were streamed to the box while channels such as BBC One and ITV required an aerial. If you need further support after running through our step-by-step guides, it's best to contact the manufacturer.BT is rolling out an update which will allow users of its latest set top box to ditch the aerial and stream all channels via broadband.If you’re having trouble connecting to the web, check your connection speed and signal strength or contact your broadband provider.You also need a TV licence, regardless of what TV service you use, or what device you watch it on.You need a minimum broadband speed of 2Mbps to watch catch-up and on-demand services – this will count towards any monthly broadband data allowance you have.The manufacturer may have some additional services for you to agree to, and after that, you can start watching TV. But if there’s an overlap between them, you can choose the best one for you. Usually, it will find the strongest signal and therefore the best region for you. Your TV or recorder will then scan for the available Freeview channels.Select your country or region if required.It may take a little while, but it's important you don't interrupt this process once started. Occasionally, your TV or recorder software will need updating, and it’s best to do this if prompted, to make sure you're getting the best service from Freeview. Check on screen or in your user manual if you need more instructions on how to enter your password. But the good thing is, you only need to enter it once. You'll need a bit of patience here, as adding a password with a remote can be tricky. Make sure you know the name of your home network and password – this is usually found at the bottom of your modem. Set up an internet connection with your TV or recorder through wi-fi or a wired (Ethernet/LAN cable) connection.You may also be asked to choose between Home or Shop mode – if this happens, make sure you select Home. You might be prompted to choose your language. When you turn on your TV for the first time, you’ll be taken through a few instructions.To begin with, make sure your aerial is plugged in securely to the back of your Freeview Play TV or recorder.The exact arrangement of sockets varies across products. You can now use your Freeview remote control to explore the range of channels. Once your box is tuned, you’ll be able to save the channels you have found and go to BBC One. If you have problems with tuning, see our retuning guide. ![]() Most boxes are ready to automatically start tuning.Most TVs will automatically detect the recorder, but if yours doesn’t, go to the AV1 channel using your TV remote control. Plug the power lead into your new box and turn it on. ![]() Put your TV on standby, then switch the TV on using your TV remote control.If your TV doesn't have an HDMI socket, certain boxes with something called an RF modulator will let you use another aerial cable to connect the box to the TV. Using an HDMI cable, connect to the equivalent socket on your TV to the port marked HDMI 1 on the box.The socket should be marked RF in, Antenna, Aerial or Ant in. Plug your aerial lead into the aerial socket on your box (1).You'll also need an aerial lead and a working aerial. Some Freeview boxes don’t come with an HDMI lead, but they are available from most electrical retailers. With your box, you should have a power lead, a remote control and batteries, and possibly an HDMI lead. Remember that if you have a Freeview Play TV, HD channels start with BBC One at 101. At the end of this, you can save the channels and start watching.You'll then be asked to tune your TV to find the available Freeview channels. ![]()
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